Question 1

My pet is flying into CDG from outside the EU - can you still handle the UK transfer?

Accepted Answer

Yes - we handle pet arrivals from anywhere in the world. The key requirements for UK entry are the standard chain (microchip, rabies vaccination, valid documentation) plus the in-route tapeworm treatment. We confirm exact requirements based on the country of origin before booking.

Question 2

How quickly after arrival at CDG can pickup happen?

Accepted Answer

Typically 2-4 hours after the plane lands - this is the time French customs needs to process the live-animal cargo. We arrive at the cargo terminal as soon as you confirm the pet has cleared.

Question 3

Do I need to be at CDG to meet my pet?

Accepted Answer

No - we collect the pet directly from the airline cargo terminal using the AWB (Air Waybill) number and a copy of the pet passport. You can be at home in Kent waiting for delivery.

Question 4

What documents do you need from me before pickup?

Accepted Answer

A copy of the pet passport or AHC, the airline AWB number (Air Waybill), proof of the rabies vaccination (and titre test if applicable for high-risk countries), and your contact details at the destination address.